Shipping and Returns
Shipping Costs:
- For orders over $500AUD - shipping within Australia is free via Australia Post Express.
- For orders under $500AUD shipping within Australia is a flat rate of $30AUD via Australia Post Express.
- International delivery is via Australia Post, DHL or UPS at a charge of $50AUD. Orders are processed within 48 hours and delivery may take approximately 7-14 working days. Please be aware this is not inclusive of any potential import duties or taxes.
We aim to deliver your chosen items to the place and person of your choice in perfect condition and in the shortest possible time.
For delivery within Australia, we endeavour to ship your order within 1-2 working days, with delivery to be made within approximately 3-5 working days.
International delivery is via Australia Post and may take approximately 7-14 working days.
Please note your delivery may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Moda Blu is not liable for, nor responsible for, such import duties, fees, taxes or charges.
In addition, international deliveries may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Moda Blu, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Moda Blu), duties, fees, taxes and / or customs charges incurred, and the cost of return shipping.
Moda Blu must be notified within 24 hours of receiving your goods for any claims for damages to the goods or a shortage in supply to the items ordered.
Free In Store Pick Up
Select Pick Up at Checkout.
At Moda Blu we offer a free in store pick up service. Once you have placed your order, you will receive a confirmation email notifying you that your order is ready to be picked up from the Moda Blu Store. Please bring proof of purchase to:
Moda Blu
Shop 7-8 Cosmopolitan Centre, 2-22 Knox Street, Double Bay 2028 NSW, Australia
+61 (0) 2 9327 1393
RETURNS & EXCHANGES
ALL SALE ITEMS ARE FINAL SALE. We do not offer an EXCHANGE or RETURN on SALE items.
For purchases made via the Moda Blu website (excluding sale items), we offer the opportunity to return your item for an exchange if you are not happy with your purchase.
Please note shipping fees are non-refundable.
An exchange will only be processed when:
- You have received confirmation of your return request by Moda Blu (via email for online returns, or by one of our staff members for in store returns).
- The products purchased are received in the original condition - including all tags, all authenticity cards, dust bags and boxes. All items must be intact, with no damage and no signs of wear.
- The return is made within 7 days of the delivery date.
In Store Returns and Exchanges
Online purchases may be accepted in store for an exchange. Please note due to many of our items are imported season sensitive limited editions, returns and exchanges must be made within 7 days of the delivery date of your order. Please note a return or exchange is at the discretion of Moda Blu and will only be processed if the products purchased are received in the original condition - including all original tags attached in the original position, no damage and, no signs of wear.
We do not offer returns or exchanges on SALE items.
How to return:
Online returns will only be processed if you have submitted a return request via email to Moda Blu, and you have received a confirmation email approving your request.
If you wish to return an item, please email your return request to info@modablu.com within 24 hours of delivery date. Include in the email:
- Your order number
- The original tax invoice,
- The original e-mail address that you used to complete the purchase,
- A list of the items to be returned and the reason for the return/exchange.
Once you have submitted your return request, you will receive an email notifying you of the status of your request.
After our internal evaluation, should your return/exchange be approved, you will receive an email confirming the processing of your return/exchange and instructions on how to send the order back to us.
Please allow 7 business days for the processing of your return item/s.
Faulty Items
In accordance with the Australian Consumer Law, we will refund any purchased item that is faulty provided that the item is returned and received within 7 days after the items have been delivered. The items must also still have the original swing tag attached and must not show any sign of wear. We only accept returns that are either faulty or wrong colour/size/item (it must differ from confirmed online order). Please note that every sold online item is carefully examined prior to shipment. In this process, photographs are taken to document the integrity of our product.
As an authorised representative of the brands stocked at Moda Blu, we will communicate with our clients and the brand to resolve all cases. Our aim is to resolve all cases with a positive outcome on behalf of our clients, however we must work within the guidelines provided by each individual brand.
Please note that items which are damaged as a result of misuse, by accident or by normal wear and tear will not be considered faulty.
We do not refund items based on the reason of ‘change of mind’. Refunds will be credited to your original method of payment within 7 days of us receiving the item and refund being approved. Please note that shipping charges may apply.
Please note that we do not process returns due to any inconvenience related to delivery methods, times or service providers.
Any credit card transaction fees including but not limited to foreign currency conversion fees are the responsibility of the customer.
We do not accept returns, exchanges or allow refunds on SALE items.
For Shipping, returns, exchanges or refund enquiries please do not hesitate to contact us:
Moda Blu
Shop 7 - 8 Cosmopolitan Centre,
2 – 22 Knox St
Double Bay 2028 NSW
Australia
Tel. +61 (0) 2 9327 1393
Email: info@modablu.com